Plantronics Wireless Headets. Comparison from the experts.


Real answers from those who know.

Plantronics offers a good selection of wireless headsets each designed for slightly different needs. Common to all, each wireless headset will produce excellent sound quality and flexibility. Wireless headset performance is so clear, callers cannot tell the difference you are on a wired headset. Although there are other wireless headsets available, we will concentrate on Plantronics products here.

New users to looking into wireless headsets should note, a "lifter" is a device that is designed to "lift" the phone handset when a call is remotely picked up, thus answering the call. This will allow the user to pick up a call when they are not at their desk, at the simple click of a button on their headset piece. This flexibility allows users to "never miss a call."

Wireless headsets will still work without a "lifter" but the user will be required to attend their desk to pick up the handset when the call rings.

Lifters add a certain degree of cost to the purchase, but pay themselves back 10 times over during the course of their use. Some phones are designed to that they do not require lifters. Check with the compatibility guide or with the manufacturer of your phone system.

So which Plantronics wireless model is right for me?

Through our experience, combined with customer feedback, we have provided you with our opinion on the Plantronics line of wireless headsets. Each model is designed for a specific purpose and use.

The Plantronics CS50 wireless headset is an older model from Plantronics. Extremely reliable, the unit has 8 hours of talk time vs. 10 hours in the more recent versions. The CS50 comes in over the ear and over the head wearing styles included in the box, offering user flexibility. Although this unit is to be replaced by the CS55, it remains popular and in production due to to high user demand. Some phone systems will only work with a CS50 where newer version will not. Also, the CS50 has true range performance closer to 300ft, where other models average performance is closer to 60-100ft. If you are requiring longer range capabilities, this is the model you need to choose.

Unfortunately, the Plantronics compatibility guide no longer lists this model, in an effort to phase it out. The CS50 also comes in a wireless VoIP model. Feel free to contact us for assistance.

The Plantronics CS55 wireless headset offers excellent sound clarity with the flexibility of being used over the ear, or over the head (Each option comes in the retail package). Although Plantronics specifications indicate 300ft of range, actual performance will average 60-100ft depending on surroundings (doors, walls, concrete etc.) and offers a 10 hour talk time. Home office use will produce closer to 300ft. This unit has minimal noise canceling technology and would be ideal in a quiet environment. This unit has DECT 6.0 technology which helps reduce interference with electronics around it.

The Plantronics Savi Wireless series offers a whole new line aimed at users who still want to use their desk phones, but also want to go wireless with their PC. Offering similar wearing styles to the traditional series, the Savi can prove to be the product of the future. As businesses rely more on the PC for communications (voIP, web seminars, IM etc) and media, it can make sense for many users.

The Plantronics Savi also features headsets optimzed towards Microsoft Office Communicator users.

The Plantronics CS55H wireless headset is designed for use with cordless phones or home desk phones. This unit works with a maximum of two lines and is ideal for home or home office use. This unit offers commercial performance and quality for the home users, it can produce close to 300ft of range. This unit has no noise canceling technology. This unit has DECT 6.0 technology which helps reduce interference with electronics around it. No lifter is required which helps reduce the cost.

The Planronics 510S wireless headset includes the 510SL (includes lifter) and the 510 SL Premium (includes lifter and other accessories). This unit is the only Plantronics wireless system that has Bluetooth technology. Offering 33ft of range, it is designed to be used by people who find themselves constantly switching between their desk phone and cell phone. This unit will switch between desk phones and a Bluetooth compatible cell phone with the click of a button.

As it is Bluetooth, its clarity is not as sharp as other versions, it is ideal for users requiring heavy cell phone and desk phone use.

The CS70 and CS70N wireless headset comes in only over the ear wearing style. The wearing style goes around the ear, distributing the weight more evenly thus resulting in a more comfortable fit. The CS70N with noise canceling, costs slightly more, but is worth the extra investment, as users may find themselves in different environments during the course of its life. This unit is ideal for users in a noisy environment, who want a one ear, light system. This unit has an actual performance range of 60-100ft with a 10 hours talk time. Home office use will produce closer to 300ft.

This unit has DECT 6.0 technology which helps reduce interference with electronics around it.

The Plantronics CS351 and CS351N offer a different wearing style, with the ear piece covering the entire ear, with an over the head wearing style. A one ear (monaural) style, allows the user to interact with people around them with greater ease. The over the ear style also allows the user to hear the call with better audio clarity as the coverage helps block outside noise.

This unit has DECT 6.0 technology which helps reduce interference with electronics around it.

The noise canceling version gives the ability to block out background noise if the users find themselves working in a noisier environment. This unit is slightly bulkier then the CS70, CS50, or CS55 and sometimes can be "warmer" to wear as it covers the ear. Actual performance range is 60-100ft in an office setting with a 10 hours talk time. Home office use will produce closer to 300ft.

The Plantronics CS361 and CS361N wireless headset is the only headset to offer dual ear or Binaural coverage. Ideal for very noisy areas, this headset covers both ears allowing the user's ears to be fully enveloped, blocking out background noise while providing better audio direct the users ear.

This unit has an actual performance range of 60-100ft and a 10 hour talk time. Home office use will produce closer to 300ft. This unit has DECT 6.0 technology which helps reduce interference with electronics around it.

Each model is supported by Plantronics with a 1 year warranty. It is important to note, all units come with rechargeable batteries with spare parts or accessories available for support of all these units, even after many years after purchase. Plantronics wireless headsets are extremely durable and offer years of life under heavy performance.

Many units find themselves in call centers, professional offices, sales, reception areas and increasingly in home office or home use settings. Wireless headset offer umatched freedom and benefits that have to be experienced to understand.

-Plantronics Compatibility Guide

These are just some basic guidelines when deciiding on which headset is right for you. We are here to help, please feel free to contact us, we would be glad to be of service. Call us toll free 1-888-789-8848 or email us at Sales: sales@headsetplus.ca.